Looking for a Repair? We’re Here to Help.

At Far UV Technologies, we stand behind the quality of our products — but we also know that even the most reliable equipment may occasionally need service. Whether your unit needs a full repair, basic diagnostics, or just a quick fix, our goal is to get you back up and running as efficiently as possible.

This page outlines our simple 3-step process for initiating a repair. We’ve partnered with ShipStation to make the process easy, trackable, and transparent from start to finish.

If you’re unsure whether a repair is needed, our support team is happy to walk through troubleshooting steps before anything is shipped.

Step 1

To get started, please give us a call and speak with one of our representatives. In many cases, we can quickly troubleshoot your product virtually, offering a fast and convenient solution. Calling first allows us to provide you with the best possible service and address any questions you may have.

Call us at (816) 492-7020.

Please note: A $145 fee applies for sending in a single product. The cost will increase if multiple products require repairs.

**For international repairs, please call (816) 492-7020 to start your mail-in return process. 

Step 2

Please fill out the form below to submit your repair.

Repair Request
First Name
Last Name
Please include country code. USA country code is 1.
Address you are sending the product in from
Address you are sending the product in from
City
State/Province
Zip/Postal
Address you are sending the product back to
Address you would like the product sent back to (if different from above)
Address you would like the product sent back to (if different from above)
City
State/Province
Zip/Postal

Product Information

If you are sending in multiple products, please use the "Add" button below to add more products.
If you don't have this information right now, we can help you find it when you call for troubleshooting.
plus1 Add minus1 Remove

Description

Maximum file size: 52.43MB

You may upload multiple files.

We use ShipStation. Together, Far UV and ShipStation will provide updates when your device is received by shipping, delivered to Far UV, and any steps in between.

You will also receive updates while in the hands of our repair team for status and updates.

Payment

Please note: A $145 fee applies for sending in a single Product. The cost will increase if multiple Products require repairs.

Credit Card

Step 3

When shipping your product, please use the original packaging or a similar, well-padded option. If needed, you can always rely on a service like UPS to ensure your unit is packed securely.

If you have any additional questions or concerns, please call (816) 492-7020 or email us at info@faruv.com.